Returns & Exchanges

POLICY

NO REFUNDS NO EXCEPTIONS.NO CANCELLATIONS. Exchange Store credit only. Items purchased from Sarah and Jessie are eligible for Exchange or store credit  within 7 days after delivery. 

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for exchange, or store credit.

Customer are responsible for return shipping.

NO CHANGES may be made once an order has been placed.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SWIMWEAR AND LINGERIE: May not be returned

TOPS AND DRESSES: Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.

RETURNS

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately.